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Huawei cannot connect to 5ghz wifi

Are you having wifi issues on your Huawei Y9 Prime ? The list of solutions below is not exhaustive but they should get you started with your troubleshooting. Before we proceed, we want to remind you that if you are looking for solutions to your own Android or Fitbit issue, you can contact us by using the link provided at the bottom of this page.

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. There can be many reasons why your Huawei Y9 Prime may encounter wifi issues. Below are the troubleshooting steps that you can try to fix whatever wifi problem you have.

If your Huawei Y9 Prime appears to have wifi issues, the first troubleshooting step that you must do is to restart the router.

Obviously, only users who have access to their routers can do this.

Laptop Cannot Connect to 5Ghz Wireless

If you do have the capability to restart the router, then make sure to do so. Most wifi issues are caused by a router bug that developes the device has run for a long time. Restarting the router refreshes its system and can potentially fix issues. The next move that you need to do is to check if the cause of the problem stems from a bad wifi network.

This can be done easily. Simply connect your Huawei device to another wifi to check. If the problem network is your home wifi, contact your Internet Service Provider ISP and let them troubleshoot it for you. If your device has problems with a wifi network that is serviced by an IT team, talk to the network administrator for a fix.

However, if your phone is unable to connect to ANY wifi network at all, that means that the cause is within the device itself. Continue with the troubleshooting steps below.

First, make sure that you disconnect from your wifi network. Forgetting wifi as a troubleshooting step is often useful when wifi connectivity is erratic.

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This is usually effective in fixing common wifi problems. If your Huawei Y9 Prime shows errors when it has wifi issues, the next good thing to do is to use Google to search for an online solution. In this case, you want to make sure that you take note of the exact error that shows up.

Then, do a quick Google search about it. Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds.

If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below. Wifi troubles can sometimes manifest as a result of incorrect network.

Bad network configuration may occur for a lot of reasons. What you can do now is to ensure that you return all network settings to their defaults so the system can use them moving forward. To reset all network settings, follow these steps:. Allow your device to finish resetting network settings and restore the default values. Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

My laptop can only connect to 2. This issue could be due to some incorrect network settings or some other service that is interfering with the wireless driver. The primary difference between the 2.

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This is a result of the basic characteristics that waves attenuate much faster at higher frequencies. So if you are more concerned with the coverage, you should select 2. The second difference is the number of devices on the frequencies. Adapters are listed by vendor, then model with what they support. A means the adapter supports If it supports B or G and N, its 2.

So, if your router enables both the bands does not mean that the Wi-Fi Adapters installed in either of your computers support both the bandwidths. Thus, it depends on the specifications of the Wi-Fi Adapters installed in your computers. To check the Wi-Fi Adapters installed in your computers, you may follow these steps:. You will be able to notice the wireless adapters installed in your systems.

You can try the following steps if your computer supports 5Ghz wireless frequency. First, I would suggest you to make sure that you have installed the latest driver for the adapter to make sure that the issue is not caused due to a corrupt or incompatible driver that is taking time to initialize during the startup. If the issue still persists, it is possible that some other program or service in the background is interfering and delaying the WiFi services during the startup.

To check this, I would suggest you boot the computer in a clean boot state and check. Refer to this article:. Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the KB article to boot the computer in normal startup after fixing the issue.

Please post back with the status of the issue and we will be glad to assist you further. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. SquishyThingy Created on April 11, Hi, My laptop can only connect to 2. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I'm assuming you also have a mobile device, do these have no issue connecting with your 5ghz network? If that's the case then I believe that the issue is within Windows.

Desktop or Laptop? What is your network adapter?

huawei cannot connect to 5ghz wifi

USB or built in? If you can give us as much info as you can, we can definitely figure something out for you. Please post back if your problem was resolved or question answered.

P20 Lite Can't Connect to 5Ghz WiFi

Did this solve your problem? Yes No.

huawei cannot connect to 5ghz wifi

Sorry this didn't help. Try looking in your device manager and look for your network adapter, first, rollback the driver and restart see if that works, if not try to update, if not uninstall, download the driver from asus and reinstall. Looks like they have the same issue as you but have different ways of solving it. Give their solutions a try and let us know if what worked for you or not. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Site Feedback. Tell us about your experience with our site. Myhrern Created on August 18, I upgraded to Windows 10 yesterday. I had Windows 7 previously, and both 2. Now that I have upgraded, I can't connect to my 5GHz network. Some rare times, I can connect to my 5GHz network, but it would be unidentified and I wouldn't get internet access. I have uninstalled the network card driver, updated it, done a network reset Windows settingsall my network settings are default and I have removed the power cable from my modem and router for at least 30 minutes.

How can I fix this problem?

Huawei y6 2019 losing wifi connection

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Cyrs Replied on August 18, Hello I'm assuming you also have a mobile device, do these have no issue connecting with your 5ghz network? Thanks for marking this as the answer. How satisfied are you with this reply?

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Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? Myhrern Replied on August 18, Announcement: How to unsubscribe from calendars on your iPhone.

If you get unwanted calendar invites or event notifications on your iPhone, learn what to do. How to unsubscribe from calendars on your iPhone. To start the conversation again, simply ask a new question. I observed also that when browsing at wifi 2. I did try restore my Iphone to new device, erase all data reset to factory setting yet there no 5GHz wifi. I don't have experience like this when I'm using IOS 9.

Please help. Thank you so much. Posted on Apr 21, PM. Page content loaded. May 2, PM in response to ohrleejr In response to ohrleejr. You could try resetting your network settings - whenever I have odd internet behavior, that's something I try. You will have to re-enter any wifi passwords. May 2, PM. Thank you for your reply, I did try to update my IOS to I did try to restart also, however only 2. This problem only happens right after I upgraded my IOS to May 16, AM.

May 16, PM in response to ohrleejr In response to ohrleejr.

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May 16, PM. Even the andriod phone of my son's friend can detect the 5GHz wifi, only my Iphone 6 plus have problem in detecting 5GHz Wifi. May 17, AM. May 17, AM in response to ohrleejr In response to ohrleejr. Do you have different names for your 2. If not, that's a good way to assure that devices will always choose 5 GHz if you use that band's name. If the names are the same the device will choose the band with the stronger signal. I have different names for my 2.

May 18, AM. May 18, AM in response to ohrleejr In response to ohrleejr. If it was a problem with the version there would be thousands of posts about it and articles in all of the trade publications as well as tech columns In major news publications.

Wait if you want, but the probability of the next release fixing it is vanishingly small. You would have a much better chance of fixing it if you contact Apple Support using the link at the top of this page. Communities Contact Support.I can't find anywhere if my laptop is 5Ghz WiFi compatible or not.

I question this because I wonder why my laptop can't find my 5Ghz network. Or at least, it's not in my WiFi list. Go to Solution.

huawei cannot connect to 5ghz wifi

Below is the link to the product specs page for your notebook. It only has a wireless card that works on the 2.

The 'a' designates they work on the 5. How could I know? How could any no-no know? Now you know how to tell the difference the next time you are looking for a dual band wireless N device. Is it possible to have a new wifi card installed, so that I can connect to the 5Ghz? It would really be of help. Most of the new notebooks with single band wireless cards, only come with one antenna, and you need two antennas for a dual band card to work.

If you look at the service manual for your notebook, it is very difficult to even get to where the wireless card is located, let alone having to completely disassemble the notebook including the display panel area, in order to run a 2nd antenna.

One forum member did all that and still could not get a dual band wlan card to work in a similarly equipped model. Since the old laptop could receive both 2. In fact, I didn't even give it a thought. I was getting much faster download speed with a cable attached, but a lot less just on wi-fi.

I had 3 phone calls to the provider for support but there was never any question of if my laptop was 5GHz capable. It was only after a lot of research I discovered much to my surprise my brand new laptop compared to my 8-year old laptop does not have the ability to use the 5GHz band.

I am relieved to know the WHY behind the problem now. Before it was a mystery and all based on my faulty assumption. Mind you, I wasn't experiencing any problems with the download speed of the 2.This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. I get a problem with this, that smartphone usually use 2.

Huawei Enterprise Support Community. Phones cannot connect to Hi, I get a problem with this, that smartphone usually use 2. I have this problem too 0 Favorite 0 Share Report. Featured Answers. Recommended answer. Make sure the AP does broadcast the 5GHz channel already. You can use other wireless devices to test the 5GHz connection.

I cant connect to 5ghz networks on my Huawei P30 Lite

Make sure the cellphones are in the coverage range of the 5GHz signal. Make sure the cellphones do support 5GHz wifi channel, and the supported channel of the cellphones and enabled channel of the wireless device are overlapped.

All Answers. Hello, We're processing on your proble, kindly wait a second. Hello user hope below can help: 1. Turn off and turn on the Wifi of the device you are trying to connect 2. Restart the device 3. If some devices can connect, but others cant then depending on the age of the device you are using it could be a capability issue. In the network world 5GHz Wifi is known as As a professional, if I were to guess, this is your issue.

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huawei cannot connect to 5ghz wifi

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You need to log in to download or view. No account? Huawei Enterprise Support Community. How can I know my phone can connect 5GHz of wifi or no?? I have this problem too 2 Favorite 0 Share Report.

Next: Poor speed test result on Mbps connection. Featured Answers. Recommended answer. Some mobile phones can view the support of the 5G frequency band in the settings, as mentioned by 3. The simplest way is to check the mobile phone parameters on the official website. If the WLAN supports This article contains more resources You need to log in to download or view. All Answers. Thanks for your understanding. Back to list. You need to log in to reply to the post Login Register. Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following: Politically sensitive content Content concerning pornography, gambling, and drug abuse Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy Do not share your account and password with others.

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